The Old Hall Hotel terms & conditions
These are the terms and conditions that apply when you reserve a room at a The old Hall hotel using one of our digital channels (such as our website, mobile site or app).
You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.
To reserve your room please follow the instructions on the website, mobile site or app (as applicable).
You must be at least 16 years old to make a reservation.
You will need to provide your credit or debit card details to secure your reservation. The Old Hall accepts Visa and MasterCard to secure a reservation.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. Please note that Premier Saver reservations cannot be amended unless we have made an error with your booking.
A reservation of ten rooms or more is usually considered a group booking within The Old Hall however, as indicated in our hotel descriptions, at some of our hotels a reservation of five or more rooms is considered a group booking.
If you wish to make a group booking, please call our Central Reservations team on 01493 720400..